Help

Shipping

How much is shipping?

We offer Free Worldwide Shipping on all orders.

Why didn`t My Orders Come Together in One Package?

We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world  in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment. 

Do You Ship Internationally?

Yes, we ship to most countries worldwide.

How Long Will My Order Take To Be Delivered?

Please allow 1-3 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 5-16 business days for shipping to the US and 6-20 business days for international shipping, depending on your location.

How do I Track My Package?

We will send you a tracking number when your order ships. Simply visit Track Order page and enter your tracking number to see the shipping status of your package.

Why Can`t I Track My Order On The Website?

If the tracking is not available on the shipping source you can use a global tracker which monitors most shipments in the event there is an issue with the shipping source. Please note tracking will be updated between 4-7 days
http://global.cainiao.com

 Help! There`s a Problem With My Shipment!

If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

Custom Charges?

The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

How much will customs charges be for my country?

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

 

Payment

How Can I Pay For My Orders?

We offer safe shopping and accept payment via Paypal and major Credit and Debit cards (Visa, Mastercard, AMEX, Diners Club).

All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

 

How Do I Order?

Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy :)

 

Oh NO! I Need To Modify My Order!

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email sales@sophieandbear.com or send message here with your order details within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

 

What Is Your Refund Policy?

We have a 14 day refund policy for all orders placed through Sophieandbear.com. If you are not satisfied with your order for any reason, simply follow instruction on our return page

https://sophieandbear.com/pages/return-policy

 

What If I Received a Damaged Product?

We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

If you received a defective/damaged item, please

simply follow instruction on our return page

https://sophieandbear.com/pages/return-policy  

 

STILL HAVE QUESTIONS?

Sure, no problem! Just contact us HERE and we'll get back to you right away.